Full Day Sessions |
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Learn the Art & Science of Exquisite Customer Caresm with JoAnna Brandi's Customer Care Coach® |
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More than a full day session - more than two full day sessions! An entire year of learning - one week at a time!
JoAnna Brandi's Customer Care CoachTM is the first ever, delivered-to-your-desktop weekly training and coaching program in Customer Care. It’s designed to address the unique needs of managers who care about customer loyalty in small or midsize companies or business units. It is supported by a dynamic, robust website and an international community of customer caring professionals.
Please visit our sister website http://customercarecoach.com for all the details!
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The Inner Game of Customer Care |
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Peak performance service providers in today's fast-paced environment have a strong "inner game." Just like star athletes, they use mental skills as well as communication skills to perfect their relationships and prepare for the challenges of ever-changing customers. find out what the "inner game" is and how you can play it to WIN.
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Let the Force Be You: How to Create a "Change-Ready" Organization |
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Ever wonder why some companies spend their time reacting to change, while others are busy creating it? What do those "fast" companies know that their competitors don't? They think differently about change. They have deliberately created a "change-ready" culture and a fertile ground for innovative thinking and behavior. This workshop provides an chance to apply some tried and true change principles to the changes you are making (or thinking of making.) This is an opportunity to learn how to continually adapt in a world of constant change, as well as focus on a specific change project. This workshop is co-facilitated by change management specialist, Lois Greenberg.
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Managing to THRIVETM (One and two day versions available) |
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Old models of management won't work in this world of constant change. Learn what management and leadership means in a customer-focused environment and how to change your belief systems to become a 21st century leader.
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Building it Better - with Adrian Miller |
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Best of class techniques for account retention and growth. Your best customers are your existing customers. This session explores how to best retain your customers and ignite growth within your existing account base. Focusing on relationship and consultative selling skills, you will learn how to identify selling opportunities and apply the key principles of effective consultative sales techniques.
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Telephone Magic - with Adrian Miller |
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Customer Service Reps are often the "first impressionists" for a company, and can make---or break---a relationship based on what they say, and how they say it. This session focuses on the key elements of effective telephone customer care, and provides tips and techniques on
how to "delight" your customers. A back to basics program that teaches you to master the basics - brilliantly! The program is facilitated by Adrian Miller, a "hands-on" tele-business consultant and trainer who designs and develops dozens of tele-business and customer service programs each year. Adrian has been teaching telephone skills for over 20 years and brings humor, insight and practical magic to all her programs.
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The Journey (One and two day versions available) |
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Are you operations-focused, production-focused, technology-focused? How do you make the move toward customer-focused? You'll find out how in this information-packed session of exploration and discovery. You'll learn what the 24 elements of customer-focused culture are, how to create your own "Critical Questions" and lots more!
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