Ms. Brandi began her career in relationship marketing over twenty-five years ago when she joined CMP Media, Inc., a major trade publisher, at their corporate headquarters in Manhasset, New York. Her first position was as general manager of a subsidiary mail order company, Technology Trends.

She went on to develop the multi-million dollar Direct Marketing Services profit center. In an "intrapreneurial" environment, Ms. Brandi built the first CMP mail list database and the company's first on-line customer care system. She and her staff of list professionals were well known throughout the Direct Marketing industry for their exceptional customer service and expertise in the high technology arena. Ms. Brandi was instrumental in the founding of the on-site day care center at CMP. In 1989 she left CMP to start her own company, teaching about customer caring.

Brandi is a repeat speaker at many industry groups such as:

American Marketing Association	American Society for Quality
American Telemarketing Association	Direct Marketing Association
Direct Marketing to Business	Inc. Magazine Conference for Customer Service Strategy
Inc. Magazine Conference for Advanced Customer Service Strategy	Inc. Magazine Growing the Company Conference
Inc. Magazine High Return Marketing Strategies	National Catalog Operations Forum
Direct Marketing to Business	National Center for Database Marketing
Specialty Advertisers Association International.	World Conference on Customer Service Management
Inc. Magazine Conference on Customer Strategy

She has been on the adjunct faculty for the University of Wisconsin-Madison, SUNY Entrepreneurial Center and is a senior fellow of the International Society for Strategic Marketing.

She frequently speaks at private user conferences and corporate functions. She has been a regular columnist for many trade journals and has had dozens of articles published. She is contributing author to Inc. Guide to Superior Customer Service, and Best Practices in Customer Service.

Ms. Brandi has developed seminars on Customer Care, Customer Loyalty, Teamwork, Customer Focused Vision and Culture, Leadership and Customer and employee Happiness. She publishes a Bi-Weekly Email Tip on Customer Caring.

Our company has changed a lot since its beginning. Through the years we responded to the needs of our clients, developing programs they needed to more effectively grow their businesses. We helped them enhance and enrich the relationships with their customers, their employees and themselves. In fact, we believe it is the interaction of these three sets of relationships that forms a working relationship "tripod" that either supports the balanced growth of a company or throws it off balance into a less than optimal state.

As our client's needs changed, our work moved away from the tactical aspects of marketing to the planning and implementation of the more strategic elements of relationship management. We began to work more and more with facilitating the creation of new company values and cultures to help our clients develop and sustain a "20/20 Customer Focus".

As we expanded our vision, we drew in other expertise as needed. Our strategic partnerships have included: a research company to advise and co-develop our customer satisfaction and employee studies; a change management specialist to assist with organizational development issues; an operations specialist to optimize work process in customer service, a database implementation company to support customer care with useful technology; an internet site developer, and even experts on wellness and stress management to help our clients and their employees deal with challenges of today's business world and remain happy, healthy and positive .

We create strategic alliances with these other like-minded consultants so we are able to provide our clients with a broader base of services to support their goals for creating customer and employee loyalty.